Refund Policy
Last updated: August 6, 2025
1. Overview
At Trumailo, we strive to provide excellent service and ensure customer satisfaction. This refund policy outlines the terms and conditions for refunds of our email verification services.
2. Refund Eligibility
Refunds may be issued under the following circumstances:
- Service Downtime: If our service is unavailable for more than 24 hours
- Billing Errors: Incorrect charges or duplicate billing
- Technical Issues: Service not functioning as advertised
- Account Cancellation: Within 14 days of initial purchase
3. Non-Refundable Items
The following are not eligible for refunds:
- Used email verification credits
- API usage that has been consumed
- Enterprise plan customizations
- Services used beyond the 14-day trial period
- Accounts suspended for policy violations
4. Refund Process
Step 1: Contact Support
Email us at support@trumailo.com with your refund request, including your account details and reason for the refund.
Step 2: Review Process
Our team will review your request within 3-5 business days and determine eligibility.
Step 3: Refund Processing
If approved, refunds will be processed within 5-10 business days to your original payment method.
5. Partial Refunds
In some cases, we may offer partial refunds based on unused services or prorated amounts for the remaining billing period.
6. Dispute Resolution
If you disagree with our refund decision, you may contact us for further review. We are committed to resolving disputes fairly and promptly.
7. Contact Information
For refund requests or questions about this policy, please contact us at support@trumailo.com.